Work At Home Experts

Tory Johnson of ABC-TV’s “Good Morning America” notes that one of the best Work At Home Strategies is working from home as a customer service agent.

“A growing work-from-home opportunity is to answer the inbound customer calls for companies like J. Crew, 1-800-flowers, Virgin Atlanta or Walgreens,” Tory points out. “These major players and many others like them outsource their customer-service calls to companies that hire U.S.-based virtual agents.

Scheduling flexibility is one of the key advantages of this work.

“Set your own hours and pick an account that’s ideally suited to your knowledge and interests,” Tory adds. 

Sounds interesting, but you have to have the technology end of things covered first.

“In addition to having a pleasant voice and strong customer-service skills, you must have high-speed Internet access, a computer, a landline, and a quiet place to work — all of which you pay for on your own,” adds Tory.

Next, Tory mentions financial expectations for home-based customer care agent work. That would be an average of between $8 and $15 an hour depending on your experience, call volume and accounts.

In most cases, you won’t be hired directly by the company, but by an agency that contracts with companies who need these virtual customer service agent services.  Some of these agencies cited by Tory include: 

Alpine Access  LiveOps, West and Arise, Working Solutions, Accolade Support, Customer Loyalty Concepts, Grindstone, Sci@Home, Reps for Rent, Overflow, as well as ACD Direct.

“Each company has different needs based on location, hours, clients, payment schedules, skills, knowledge, etc., so be sure to check with a few of them to determine the best match for you,” states Tory. “Some pay hourly wages, while others require that you incorporate in order to work for them.”

(ABCNews)